Privacy Policy

We may collect customer information needed to provide and support service, including account details, contact information, billing information, service address information, and records related to installation, service calls, and account support.

We may also collect limited technical information about customer equipment, service performance, network connectivity, and usage necessary to install, maintain, troubleshoot, and improve our services.

Arbuckle Communications may use collected information to activate service, process billing, provide customer support, communicate important account or service updates, respond to outages, maintain network performance, and comply with legal obligations.

Customer browsing information is not stored on our network. Quality-of-service and network management tools may inspect traffic for classification and operational purposes so that Arbuckle Communications can manage service quality and network performance.

Arbuckle Communications does not retain or sell traffic information to third parties for non-network-management purposes.

Arbuckle Communications uses quality-of-service and traffic classification tools to manage network performance. Web traffic, VPN, and voice traffic are prioritized for responsiveness, while lower-priority categories may be managed differently during congestion.

There are currently no stated usage limits on the live transparency page, and device attachment rules indicate MAC authentication is used on devices connected to the network.

Arbuckle Communications may share information with employees, contractors, payment processors, service providers, and vendors as reasonably necessary to provide, bill, support, secure, or maintain service.

We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, systems, or network.

Customers are responsible for reviewing account information for accuracy and promptly notifying Arbuckle Communications of updates or corrections. Customers should also use appropriate security practices on devices and networks connected to the service.

Arbuckle Communications uses reasonable administrative, operational, and technical measures to protect information used in connection with service delivery. No method of transmission or storage is completely secure, and customers should also take reasonable steps to protect their own devices, accounts, and local networks.

Arbuckle Communications may update this Privacy Policy from time to time. The current posted version on this website will govern unless otherwise stated.

If you have questions about this Privacy Policy or how Arbuckle Communications handles customer information, please contact us through the contact information provided on our website.